Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
I've worked at Alorica for 13 years, and have had great opportunities here. I started as an entry level employee and have moved up multiple times. I have had many managers who believed in me and encouraged me to do more and be my best self. As a manager, I strive to encourage others the same way.
What is most positive about the culture and environment at your company?
Focus on solutions, not on fault-finding
What do you like best about the leadership team?
They are "real" people, who share themselves with the team.
What did you like most about the interview process?
I received specific information about the job, my schedule, and expectations.
What are some of the best things about your team?
We have warm relationships, which facilitate effective teamwork. When someone needs help, the others jump in to assist so that we all succeed together.
Other Employee Reviews for Alorica
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