Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Very supportive, promotion oriented company with training offered almost constantly. When I had a medical issue that prevented me from working for a month and I was welcomed back at the same position, in Quality dept. Very respectable organization.
What is the best part about your compensation package?
My medical coverage came in clutch when I had a medical emergency.
What are some of the best things about your team?
We are professional but down to earth individuals that believe that excellence in customer service is key.
What makes you most happy at work?
I Love Alorica. I am so appreciative of the opportunity to have a lengthy career later in life.
What is most positive about the culture and environment at your company?
The community we feel. Even though we are mainly remote, we still find a way to connect through common hobbies and interests.
What did you like most about the interview process?
It was easy and fun. We got the opportunity to go out onto the call floor and sit with a working agent. Then after we were asked if we felt like that was something we wanted to do. It was good to see the actual job you applied for in action at the interview.
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