Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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They simply dont care about their employees (agents) only numbers!! Their OMs are beyond rude and talk down on the agents. Very Middle School behavior
What are some of the best things about your team?
We work together and encourage one another
What's going wrong and how can it be improved?
Employees feel undervalued which makes us all want to find employment elsewhere
What needs to change to make the company culture better?
Pressuring employees to sale when they aren't comfortable doing so and threatening to fire them if sales quotas arent met
What do you like best about the leadership team?
I absolutely love my TM; i feel like she and one person in HR are the only ones who care about the agents aka the little people
Why do you feel undervalued and what would make you feel better about your compensation?
Everyday there is something else they add on as a requirement. They push sales in your face and care more about sales than how the customer is treated!
What would you improve about your company's interview process?
Stop misleading people. Never once was sales being a part of the job ever mentioned; i was told it is strictly customer service which was a bold face lie
Other Employee Reviews for Alorica
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