Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Salary compensation are quite low, no amenities, no free coffee unlike other call center in the Philippines and low benefits..
What are some of the best things about your team?
We respect each other as an individual
What do you like best about the leadership team?
Friendly, productive working, and understanding
What makes you most happy at work?
Taking calls interacting with different culture and pay day even though its low
Why do you feel undervalued and what would make you feel better about your compensation?
Fairly compensation coz nowadays the bpo rate in the Philippines are more than 25k
What would you improve about your company's interview process?
The promise rate that was advise to me during the interview and also the bonus.
What needs to change to make the company culture better?
There are a lot of things need to change to be honest. Ask at least the worker in Alorica
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