Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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How my coworkers supported me
What are some of the best things about your team?
They became family to me and they are what made working at aloroca bearable.
Why do you feel undervalued and what would make you feel better about your compensation?
If I actually got paid right, and if the "bonuses" I was promised actually came through.
What's going wrong and how can it be improved?
By not hiring every single person and actually looking for people who aren't just there for the check.
What did you like most about the interview process?
How they didn't treat me like a statistic but how they asked relatable question that even they had dealt with.
What does the leadership team need to get better at?
To actually support and listen to employees. As well as make sure every AGENT active or that had quit get full pay!
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