Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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no raises in 5 years. company puts burdens on employees. lies to employees constantly. dont work for them, run somewhere where you will be appreciated and not a number.
What do your coworkers need to improve and how could you work together better?
every meeting would have been better in an email
What did you like most about the interview process?
the multistage interview was engaging
What's going wrong and how can it be improved?
as my customers believe i am AT&T employee i am certain they would have a lower opinion of Alorica if they knew
Why do you feel undervalued and what would make you feel better about your compensation?
no raises in 5 years. company sent employees to work at home, with no compensation for space, electricity or connection. While the business saved thousands on rent and facilities costs.
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