Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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They fired me instead of approving my FMLA, then told unemployment I am still employed with them.
What does the leadership team need to get better at?
They are awful and lirars
What needs to change to make the company culture better?
Everything needs to be changed
What do your coworkers need to improve and how could you work together better?
I was forced to work with a woman who had mental break downs and would verbally harass us daily management never did anything about her and it impact my training quality.
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