Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
The training was very unorganized and hard to follow. I am really tech savvy and been in customer service for over 12 years and this was by far the worst job. The system always crashes and alot of the time mid call. Which results in bad reviews and you are punished for it. Good luck but NO
What is most positive about the culture and environment at your company?
I didnt see anything worth mentioning
What did you like most about the interview process?
It was quick and I was hired right away. Red flag number 1
What does the leadership team need to get better at?
Leading the absolutely have no type of leadership skills and even stole a few value points from other trainees
What's going wrong and how can it be improved?
Better training and realistic expectations. A system Update would do the company really well and more hands on calling.
Why do you feel undervalued and what would make you feel better about your compensation?
Again, I was more than qualified for this job. The real issue is system issues and them having to pay you for not actually doing anything because the system is down. For the abuse you get from customers and the nonchalant attitude of the "leaders" NOT WORTH IT. Trust the reviews
Other Employee Reviews for Alorica
×