Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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The tech issues are BAD like they need to fix SRW for agents. Would say the trainers try their best to give you good service. So i liked the training experience.
What is most positive about the culture and environment at your company?
Everyone is nice and everyone wants to get better
What makes you most happy at work?
That I can feel at ease that there is support and that I can provide the best support as well
Why do you feel undervalued and what would make you feel better about your compensation?
I feel like its okay. Especially when just starting out and the fact that we can get upskilled is amazing
What did you like most about the interview process?
I like that there wasn't too much pressure on the questions that were being asked. I really like how easy the questions were too. It definitely helped me get hired
Other Employee Reviews for Alorica
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