Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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I started working for Alorica November 2022 and I wish I had found them 30 years ago!! The training for WAH is top-notch. I've worked for closer to 40yrs than 30 and their training methods are thorough, and make that first call easier! Thank you Alorica
What do you like best about the leadership team?
Their interactions and acknowledgment of good work and encouragement to the team members daily!
What is most positive about the culture and environment at your company?
You feel the importance of giving to the supported charities and payroll makes it so simple to contribute that you forget you donate each pay cycle!
Other Employee Reviews for Alorica
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