Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Communication between departments
What makes you most happy at work?
The ability to complete my job and the tasks given to me as well as being able to ask questions when needed.
What are some of the best things about your team?
The team I work with offers leadership when needed as well as any assistance I may need. They are very knowledgeable in what we do, very friendly and very professional.
What is the best part about your compensation package?
Not only am I compensated for the position and the work I complete; but they also offer to assist with any extra equipment I may need outside of the office location.
What do you like best about the leadership team?
They offer to help and assist when I need it; but also ask questions and follow up on the assistance they provided. They lead by 'example' which is HUGE to me.
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