Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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I had great relationship with my immediate Manager and she was understanding of my med condition upper mngmt not so much
What is the best part about your compensation package?
Earned vacation time and choices of benefits that fit my needs.
What is most positive about the culture and environment at your company?
Never recognized when you have an exceptional day in meeting goals.
What do you like best about the leadership team?
Too much favoritism and their could be more flexibility in scheduling especially for exempt employees to accommodate work life balance
What are some of the best things about your team?
Great team. But favoritism needs to leave the department. And all should have the flexibility of scheduling and not only to certain people. We all have lives outside of work and next to be taken care of outside of work.
What makes you most happy at work?
To meet recruitment goals later hours should be worked. I've asked. Told no. But it's ok for some people to show up when they feel like it. I believe someone with seniority should be allowed to change their schedule to better themselves and meet goals easier.
Other Employee Reviews for Alorica
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