Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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The Senior leadership plays favorites.
What does the leadership team need to get better at?
Just think of the beautiful people click in high school. Needs a lot of work
What's going wrong and how can it be improved?
If any Alorica client was able to look under the hood, I'm sure they would be ashamed
What do your coworkers need to improve and how could you work together better?
There are 7 different heads each asking for six tasks a day. That does not even include your regular duties.
Why do you feel undervalued and what would make you feel better about your compensation?
Benefits cost to much. Plus your lucky if you do not get sent home early, so good luck getting 40 hours of work in. @ $10 an hour.
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