Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Job is fun however difficult when put in the middle
What's going wrong and how can it be improved?
We need to get a better reputation
What does the leadership team need to get better at?
Working together with others and not thinking about themselves
What do your coworkers need to improve and how could you work together better?
Would be nice if we could keep the same team without losing them and having to constantly change
Why do you feel undervalued and what would make you feel better about your compensation?
No raise in 2 years and have been paid less than new people coming on while doing more work
What needs to change to make the company culture better?
Operations needs to change their way of thinking and help out more instead of adding more work on to others
Other Employee Reviews for Alorica
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