Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Overall it is a great place to work
What is most positive about the culture and environment at your company?
Since I work from home, it's pretty positive
Why do you feel undervalued and what would make you feel better about your compensation?
Wish they would pay more than minimum wage
What does the leadership team need to get better at?
Pal's and support staff are friendly and help as needed
What's going wrong and how can it be improved?
Wish the pay was better, call volume not as high
What are some of the best things about your team?
Don't get to interact with coworkers since I am an at home employee
Other Employee Reviews for Alorica
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