Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
It is very dull and there are no windows
What needs to change to make the company culture better?
a simple face lit of the sales floor
What does the leadership team need to get better at?
Budgeting worker pay, benefits, the quality of the work environment.
Why do you feel undervalued and what would make you feel better about your compensation?
We've recently been told that all benefits INCLUDING raises will be discontinued
What did you like most about the interview process?
My basic knowledge was tested and a simple grammar and typing test had to be taken
What's going wrong and how can it be improved?
Our HR departs acts as if they are then mob running around imtimidating everyone about simple dress code violations when someone is out here setting fires in restrooms
Other Employee Reviews for Alorica
×