Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
Fast pace. Talking to customers. We have celebrations. Free lunch sometimes.
Why do you feel undervalued and what would make you feel better about your compensation?
high standards are compensated with low wages. It's a huge disappointment.
What did you like most about the interview process?
Easy interview. As long as your confident you will do great.
What does the leadership team need to get better at?
communications. being honest and open about everything. Pay scheduling and day to day changes.
What are some of the best things about your team?
We keep each other going. everyone is so encouraging at work. The atmosphere is very encouraging.
What is most positive about the culture and environment at your company?
the smiles keep me coming back. If it weren't for my coworkers I would be gone
What's going wrong and how can it be improved?
I feel like my job is not a sure thing. will I lose it today or tomorrow. Its up in the air
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