Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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At first, I was excited and motivated but now I'm not. I'm losing motivation and might not continue my career here.
What needs to change to make the company culture better?
Transparency, commitment, integrity, and vulnerability
What do your coworkers need to improve and how could you work together better?
It would help if the team is vulnerable and open for feedback.
What would you improve about your company's interview process?
The interview process was average and I do not have any comments.
What does the leadership team need to get better at?
It would be better if the management team is transparent, open, and committed.
What's going wrong and how can it be improved?
The expectation from recruitment to the management during the application to training were not met. It would be better if the management will be transparent, committed, and open
Why do you feel undervalued and what would make you feel better about your compensation?
First of all, the HMO is not really competitive, industry wise. Before you get the full benefits an employee needs to be regularized first. Most of the know and big call centers offered full benefits on the first day. Secondly, The salary offer for tenured agents is also not competitive
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