Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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hiring department great environment moral
What does the leadership team need to get better at?
communication. organization when in meeting and balancing training classes.
What did you like most about the interview process?
the interviewing and processing was done in friendly quick way
What is most positive about the culture and environment at your company?
ballons employee activity board the hiring desk everyone working had great spirit
What do your coworkers need to improve and how could you work together better?
dont need to just calls respect each other and not be rude dont take things personal work and enjoy work
What's going wrong and how can it be improved?
training and meeting conflicting training slow paced individual can train oneself but had to wait for class and trainer let some work ahead and not others. everyone different pace just train at own pace.
Why do you feel undervalued and what would make you feel better about your compensation?
did not take time to talk to me about my thoughts of taking personal leave or not. no communication on next training days, then had maternity leave, i want part time work at home training at home and dollar increase.
Other Employee Reviews for Alorica
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