Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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terrible, horrible, insane, and quite demotivating
What needs to change to make the company culture better?
loud, obnoxious, and crude at best
What do your coworkers need to improve and how could you work together better?
team, well it depends on where you sit when you get there to start your shift
Why do you feel undervalued and what would make you feel better about your compensation?
there isn't any compensation outside of being told to be happy that you have a job
What did you like most about the interview process?
short, sweet, but they weren't honest about the opportunity. they just need warm bodies in the seats
What does the leadership team need to get better at?
recognizing that the people that work for them are human and have needs outside of the company. pay us fair wages and stop abusing us. the turn over is high here for a reason
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