Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
Some of my co-workers were constant no-shows.
Why do you feel undervalued and what would make you feel better about your compensation?
The comensation was less than what a comparable position pays.
What does the leadership team need to get better at?
Recognizing that KPI like Customer Satisfaction scores are more a reflection of client policy than work done.
What's going wrong and how can it be improved?
An employee's contribution is based on factors not under their control. Management doesn't stand up for employees to the client.
Other Employee Reviews for Alorica
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