Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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10+ administrative experience as well as accounting
What do your coworkers need to improve and how could you work together better?
The team is disorganized and ineffective.
What would you improve about your company's interview process?
Everything about Alorica is horrible from top management on down.
What's going wrong and how can it be improved?
If they would stop pointing people while logging in the computer.
Why do you feel undervalued and what would make you feel better about your compensation?
Sales compensation was denied if you exceeded the allotted points monthly.
What needs to change to make the company culture better?
The team leaders and management make the atmosphere a negative atmosphere.
Other Employee Reviews for Alorica
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