Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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My experience started well I moved up as Team Manager in short time achieved many awards for my performance, met a few great people but if I knew what I know now I wouldn't have taken a Team MANAGEMENT role because of the pay and how unorganized upper MANAGEMENT is and how poor the communication is
What would you improve about your company's interview process?
Tell the truth, agents began and start being told one thing and by the time they began training everything from training, line of business, bonuses, schedules have changed
What needs to change to make the company culture better?
People with people, the environment need to be reconstructed not based on personal feeling and favoritism but ability lead development and provide great Customer service and the bottom line is you get what you pay for and it shows in this company
What's going wrong and how can it be improved?
People skills, the mindset of the upper MANAGEMENT no support for the agents or Team Managers. The salary needs to looked at and reconstructed so people with the proper skills to to manage will and maybe stick around but it's not worth no ones happiness
Why do you feel undervalued and what would make you feel better about your compensation?
If the company will allow Team managers the opportunity to grow and receive raises instead of incentives and spiff only because the job have great health benefits with bad pay. The agents make more than the Team Manager but they upper MANAGEMENT give them so much work because the suffer from lack of
What are some of the best things about your team?
My Team is great because I but bonded and developed them. The truth about any team is they are only as strong as the coach I love the and in a few days it's going to hurt to walk away and let that group go, but I cant afford to work in that unprofessional environment and be productive I know better
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