Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Could be better, just a job with minimal pay
What does the leadership team need to get better at?
Better communication between everyone throughout the company
What needs to change to make the company culture better?
More incentives as well as fun moments
What would you improve about your company's interview process?
No group interviews. Qualification is key
Why do you feel undervalued and what would make you feel better about your compensation?
Not enough pay as well as mediocre benefits
What's going wrong and how can it be improved?
Dreading the times we have to go in
What do your coworkers need to improve and how could you work together better?
Better attitude, better teamwork motivation
Other Employee Reviews for Alorica
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