Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Practically miserable, stress, and no communications.
What does the leadership team need to get better at?
Better with encouragement and communication with the whole team.
What needs to change to make the company culture better?
Better training and more time to complete a call.
What do your coworkers need to improve and how could you work together better?
They need to stop slacking off and do actual work.
Why do you feel undervalued and what would make you feel better about your compensation?
Low paid, no benefits, busy call center, hardly any breaks.
What would you improve about your company's interview process?
Do a better background check and hire people who knows how to work a computer.
What's going wrong and how can it be improved?
Dealing with too many phone calls and get yelled at if you go past 10 minutes.
Other Employee Reviews for Alorica
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