Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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it's just very unorganized and a lot of the higher-ups take their titles to their heads and they don't have respect for their fellow employees
What's going wrong and how can it be improved?
The location not the company in its entirety.
What does the leadership team need to get better at?
Organization, time management, and respect
What needs to change to make the company culture better?
Self-respect at its best. I can't think of anything else
Why do you feel undervalued and what would make you feel better about your compensation?
A pay raise would definitely make me feel better about my compensation.
What do your coworkers need to improve and how could you work together better?
If everyone would just learn how to effectively listen and communicate things would be better
What would you improve about your company's interview process?
If they would be more open and upfront about everything that is to happen would be nice
Other Employee Reviews for Alorica
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