Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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The company is horribly managed and expectations are ridiculous, not worth it.
What do your coworkers need to improve and how could you work together better?
Hacks more professional, this is in high school.
What's going wrong and how can it be improved?
No management, better operations and programming.
What would you improve about your company's interview process?
Eliminate the words per minute test
What is most positive about the culture and environment at your company?
The only positive thing is people's attitudes at the end of their shift.
Why do you feel undervalued and what would make you feel better about your compensation?
To take over 50 calls in a day is exhausting, to be compensated more would be the humane
What does the leadership team need to get better at?
Understanding what the employees need, and have real expectations for each phone call, stop looking at numbers and actually understand the reality of each call.
Other Employee Reviews for Alorica
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