Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Great during the interview process and training room! I love my job but wish we had more reliable management to help us all succeed professionally. And give the upmost best customer service experience.
Why do you feel undervalued and what would make you feel better about your compensation?
Bonus goals are impossible to reach
What needs to change to make the company culture better?
Professionalism, maturity, respect, real leaders, no favoritism, less profanity, etc
What does the leadership team need to get better at?
Be more professional and less petty, be respectful to other coworkers, act like a leader should being in a leadership role, no favoritism, patience, maturity, and cleanliness
What did you like most about the interview process?
The entire process. Very professional (dressed, talked, acted, looked). It was nerve wracking due to it being an interview, but they made it very smooth and understandable. Very informative and educational on the company.
What's going wrong and how can it be improved?
I love the job itself and helping our VZW customers. On the other hand, I do not like the high school like environment in work in. If we had better management I feel the entire call center would be way more successful and have a way lower turnover rate.
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