Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Wasted time cause there was no growth, not because of lack of opportunities but due to the fact they block your process or it was given to some less qualify
What do your coworkers need to improve and how could you work together better?
Less gossip and balance work among all.
What does the leadership team need to get better at?
More qualify people and less clientelism
What would you improve about your company's interview process?
It consumes a lot of time, basically hours. On occasions to be decline.
What is most positive about the culture and environment at your company?
Is very soft on the way in which we dress and address each other
Other Employee Reviews for Alorica
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