Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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I love my job. I am still currently with the company.
What is most positive about the culture and environment at your company?
They no matter what accepts all.
What do you like best about the leadership team?
Guidance Informative Supportive Charismatic Equal-rights
What did you like most about the interview process?
The recruiting agent and assistant attentive and the capacity that they endure of hiring new-hires.
What makes you most happy at work?
Costco member satisfaction of the issue being resolved. Going about their day better than it was before contacting our company. With a smile on their face before call ends.
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