Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Certain things might change and turn into positive, but overall the opportunity to grow up here is all over the place and if you are passionate you'll for sure find a great career opportunity here.
What do you like best about the leadership team?
How Knowledgeable they all are.
What needs to change to make the company culture better?
Implement a knowledge development culture and think more about the human side of the business.
Why do you feel undervalued and what would make you feel better about your compensation?
Bonus compensations do not apply for most of the administrative staff and compensation for a great good done is not provided.
What makes you most happy at work?
Being able to help my team and to know that I just solved a problem that was a rock in the shoes.
What did you like most about the interview process?
The participation of what is supposed to be my future supervisor and manger and the participation of the HR staff that put more weight to the interview process.
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