Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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You literally deal with people complaining about the prices they have to pay for their own health. I didn't enjoy this job at all!
What is most positive about the culture and environment at your company?
The team, but not Managment. Hard to get ahold of too.
What's going wrong and how can it be improved?
Not work for crooked companies that take so much money from our elderly.
What are some of the best things about your team?
Helpful with the SOP we had to follow while all these customers were overcharged and always upset.
What would you improve about your company's interview process?
Nothing, I don't recommend this job to anyone. Unless you can learn to be disconnected and lie to people all day based on these SOP's you have to follow.
Why do you feel undervalued and what would make you feel better about your compensation?
Nothing seemed understanding. My supervisor was always bragging how she never missed a day and we should follow in her footsteps. She acted as if we didn't have a life outside our job.
What does the leadership team need to get better at?
Nobody seems real. Everyone has to follow an SOP. You are constantly lying to the customers on the phone based on the SOP. I couldn't stand the amount of money being charged to the customers. The management is terrible. And tech issues weren't paid. Each supervisor is different to policies.
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