Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Ability to meet with key leaders
What are some of the best things about your team?
The team is highly collaborative (even remotely) and leaders encourage creative ideas.
What is the best part about your compensation package?
Have received merit increases and bonuses even during years that were more challenging financially -- they've cared for employees.
What makes you most happy at work?
I use my creative muscles every day on big ideas, and consistently given the opportunity for collaboration and feedback from leaders.
What is most positive about the culture and environment at your company?
I find my work is very meaningful and I am given the ability to contribute to things that make an immediate impact to the business.
What do you like best about the leadership team?
Alorica's leadership team comes from diverse backgrounds (many are former clients), bringing fresh perspectives and unique ideas to the business vs. competitors with long-standing execs with only BPO experience.
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