Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Great company because we have great leadership on the top level. The worst part are the lower level supervisors who are not skilled at balancing honest productivity versus getting subordinates to like them. We lose good agents to bad management. This happens under the noses of VPs and Directors.
What do you like best about the leadership team?
Very open communication is a big plus.
What is the best part about your compensation package?
It's sufficient enough for my personal needs.
What makes you most happy at work?
What keeps me going are my coworkers.
What did you like most about the interview process?
It was pretty fast once it started.
What are some of the best things about your team?
Our team has a good variety of talent.
What is most positive about the culture and environment at your company?
Our manager and supervisor are very helpful and talk to us as equals. Other teams are not so lucky.
Other Employee Reviews for Alorica
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