Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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It's been a great journey. I appreciate the constant learning opportunities and having a leader that supports me and takes me out of my comfort zone to become better every day. It is also a stable job which is very important for me being a single mother and a safe and fun workplace.
What did you like most about the interview process?
It was easy and fast
What is most positive about the culture and environment at your company?
That we care about peoples safety, mental health and our opinion
What makes you most happy at work?
Working on the things that I LOVE and getting paid fairly for it
What is the best part about your compensation package?
That every once in a while, if our Finance means allow it, I would get a bonus.
What do you like best about the leadership team?
What I like best is the way they get together, all hands in deck to reach our regional goals, share best practices and work as a team to pitch strategies and put them in place.
What are some of the best things about your team?
They have a great attitude, aligned to our regional goals, willing to share best practices and help each other by mentoring those who need support, very smart and professional, they really believe in our vission/mission
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