Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
We are part of a company that has the power to influence customer experience, worldwide.
What needs to change to make the company culture better?
Empower employees and remove excessive approval processes
What makes you most happy at work?
Helping clients with solutions that change their business
What do you like best about the leadership team?
They are helping to set out course for the future
What are some of the best things about your team?
Experience and ability to move forward no matter the challenge
Why do you feel undervalued and what would make you feel better about your compensation?
Commission structure is too one sided with excessive payment delays
Other Employee Reviews for Alorica
×