Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Alorica's client AND customer focus is awesome! Seeing and experiencing daily our Vision of "Making lives better…one interaction at a time", and our Mission of "Creating insanely great customer experiences", confirms for me that Alorica is among the very best companies to work fo
What is most positive about the culture and environment at your company?
Alorica's "people focus" is clearly witnessed on a regular basis.
What did you like most about the interview process?
The personal interactions with the Talent Acquisition team and the business leaders.
What makes you most happy at work?
Truly, I feel great satisfaction in a job well done when it benefits our employees and/or our clients.
What do you like best about the leadership team?
Their obvious and impressive experience, and their leadership focused on the Alorica Strategic Priorities inspire confidence commitment and conviction daily.
What are some of the best things about your team?
The regular support and assistance, comradery and cohesiveness, across my peers and our extended team is invaluable for assuring I am enabled to excel consistently.
What is the best part about your compensation package?
Having company goals cascaded through each level of management to me for the pay for performance program not only ensures my goals are aligned with the company but also provides a clear roadmap that keeps me focused on the larger picture for Alorica overall.
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