Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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It has been a wonderful almost 9 years here. It has provided the flexibility for my family that I need, and I love what I do.
What did you like most about the interview process?
How laid back it was
What makes you most happy at work?
The support I have from my manager and my team
What do you like best about the leadership team?
Their ability to work well WITH those under them work over them.
What are some of the best things about your team?
We are a cohesive unit that help each other out at ALL times, and we go above and beyond for each other EVERY DAY.
Why do you feel undervalued and what would make you feel better about your compensation?
I don't necessarily feel undervalued, but I do think sometimes people on my same level or have been doing the same job as me for the same amount of time or less are making more just because they've been with the company a few years longer.
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