Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Started as an agent and had the opportunity to demonstrate my skills along with the guidance of excellent and professional people. Promoted to supervisor and now manager so pleased with all the training, learning and values the company provides you!
What are some of the best things about your team?
Consistency and willing to improve their overall skills
What makes you most happy at work?
Learnings on different trainings, monetary stability
What do you like best about the leadership team?
Good communication Skills is important.
What is most positive about the culture and environment at your company?
Camaraderie and values they inculcate
Why do you feel undervalued and what would make you feel better about your compensation?
Salary is low compared with other companies here. It has been minimum the raise in 2 years and everything has incremented but salary. Agents in other companies have same salary than a supervisor or manager here
Other Employee Reviews for Alorica
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