Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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I am what you call a proud Alorican, been in the company for almost 10 years and have seen it grow with every punch, learn from their mistakes and work towards becoming the employer of choice. Alorica is inclusive, respectful and professional with their employees. I love it here!
What are some of the best things about your team?
They are supportive, kind, professional and have a lot if integrity!
What is most positive about the culture and environment at your company?
How supportive we are with each other; how human the interactions are and how everyone is respectful and professional.
What makes you most happy at work?
My teammates, the envirenment, the inclusiveness and diversity, the equal opportunities. I also love how open to feedback the organization is
What do you like best about the leadership team?
Their commitment to the people, their respectful demeanors and their humanity. Most members of the ELT understand we are in the business of service and human interactions.
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