Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
I have been with Alorica for 20 years and love that I get to interact with all of our departments and get to know our frontline teams really well. It helps me serve our clients and Alorica to understand how our processes work for our clients and where we can improve our service delivery.
What did you like most about the interview process?
the online application was easy to use and I received a fast response from our recruiters
What do you like best about the leadership team?
I have a great manager who is transparent and is genuinely invested in my development and advancement within the company.
What are some of the best things about your team?
My team is incredibly supportive of each other. We also share best practices and creative content that would benefit our customers.
What makes you most happy at work?
I love that I work at home but have the options through Teams and other meeting tools to see my clients and team members.
What is most positive about the culture and environment at your company?
I know that my peers and coworkers are in this together with me. We support each other and delivering on our promise to our clients.
Why do you feel undervalued and what would make you feel better about your compensation?
I think our benefits could be reexamined from a standpoint of out of pocket expenses and more inclusive of mental health benefits having come out of the pandemic.
Other Employee Reviews for Alorica
×