Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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I have been in the BPO space for over 20 years and Alorica is by far my best work experience! I work with great people and I have the most motivating leader as a boss. My boss and company support work/life balance which is not easy to find in this industry. I love working at Alorica!
What makes you most happy at work?
the people i work with
What do you like best about the leadership team?
Their transparency and leadership style create a very healthy and fun work enviornment.
What are some of the best things about your team?
We have great working relationships. We all work hard and support one another.
Why do you feel undervalued and what would make you feel better about your compensation?
I would like to see inclusion for my role in compensation plans or incentive bonuses.
What is most positive about the culture and environment at your company?
Our leader understands what a positive work environment is and what it takes to maintain it.
Other Employee Reviews for Alorica
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