Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
It`s nice to work but needs improvement.
What do you like best about the leadership team?
Do not have any comments.
What makes you most happy at work?
Nothing in particular at work.
What is most positive about the culture and environment at your company?
The environment is good since a good relationship with my OM, Trainer, and agents.
What are some of the best things about your team?
I like to work with my OM, we have a good working relationship that helps me complete my work with joy.
Why do you feel undervalued and what would make you feel better about your compensation?
They increase the amount of work for the same amount of time and they removed incentives or activities that help increase morale.
Other Employee Reviews for Alorica
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