Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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In simple words. My experience has been pleasant. I have received help from my PTLs since it is my first job in the call center.
What are some of the best things about your team?
Communication, sharing product knowledge union, support.
What is most positive about the culture and environment at your company?
Respect, know how to listen, search for solutions.
What do you like best about the leadership team?
The communication, cross-learning in team meetings is very enriching.
What makes you most happy at work?
Time passes quickly despite some customers who do not do the job well.
Why do you feel undervalued and what would make you feel better about your compensation?
Do not change the compensation schemes since they make me feel that it is so that the goals are not met and that discourages.
What did you like most about the interview process?
They made me feel comfortable and gave me the required attention. She was not with other activities between the interview. Like answering to some partner and so on. 100% focused on the interview.
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