Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Very fast paced, long hours but a lot of great comradery to support getting answers and projects accomplished.
What makes you most happy at work?
Comradery and support from work peers
What are some of the best things about your team?
Collaborative and always willing to help if they can!
What do you like best about the leadership team?
Consistent interest to grow the company to be competitive and win.
Why do you feel undervalued and what would make you feel better about your compensation?
Reference resources like salary.com to maintain competitive in what's being offered for similar roles by geographic location.
What is most positive about the culture and environment at your company?
Not always consistent but I see the efforts being made from the Communications team which helps offset some of the other noise happening at a specific group level
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