Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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The best job I've ever had. The focus they place on employee experience is awesome!
What makes you most happy at work?
The socializing part of it I like the most.
What is most positive about the culture and environment at your company?
We are 90% Mexican so we can relate with our culture.
What do you like best about the leadership team?
They expect for you to eventually grow and they are sincere about it.
What are some of the best things about your team?
We are all social and when it comes to work we keep it professional and balanced.
What is the best part about your compensation package?
Food vouchers get you by the week in case you happen to be in a tough spot.
What did you like most about the interview process?
I thought it would be harder but the tests were average, recruitment staff were very kind.
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