Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Some very passionate and competitive leaders want to win and its motivating to work with them -- however the company tends to rely on "human glue" instead of technology to get things done which burdens the teams & makes them more subject to errors
What is the best part about your compensation package?
Fair and recognizes my experience in the market
What did you like most about the interview process?
Opportunity to meet with several key leaders in the organization
What makes you most happy at work?
ability to support my team and help them grow, learn and succeed
What do you like best about the leadership team?
wants to win and is seeking ways to grow and develop the company
What needs to change to make the company culture better?
market competitive pay, and investment in technology to help ease the burden on various elements of the company
What are some of the best things about your team?
People want to grow and learn, they are humble and willing to try new ways to gain competitive advantage
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