Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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working with my team and my peers
What would you improve about your company's interview process?
The company does not publish internally open positions other than front line operations
What are some of the best things about your team?
My team is tireless in there efforts to support our client partners and their peers every day.
What needs to change to make the company culture better?
Alorica needs to focus on improving the employee experience at all levels and align compensation based on contribution.
Why do you feel undervalued and what would make you feel better about your compensation?
Benefits cost are 2x of comparable programs with other BPO firms of similar size. There is no formal equity opportunity and the compensation program is not competitive with similar sized BPO firms.
Other Employee Reviews for Alorica
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