Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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its okay, not the best, a lot of pay discrepancies sometimes the bonus is not paid correctly on top of that the hourly pay is really low
What are some of the best things about your team?
They believe in me when a discrepancy needs to be corrected
What makes you most happy at work?
Current;y working at home, with the pay they give us I save time and bus and train money. Also avoid traffic
What did you like most about the interview process?
nothing much the people doing interviews dont even speak English they just put any one there that will take the cheapest pay and will contract any one
What do you like best about the leadership team?
Honestly a lot of them slack leadership and this due to everyone being friends as agents and grew together as leads, same call avoiders same ones that dont lead by example
What needs to change to make the company culture better?
Meet the expectations just how you guys hold us accountable! If were late to work we get a disciplinary action applied. BUT if alorica pays us late nothing happens we just needs to wait until next pay period. We have families to take care of.
Why do you feel undervalued and what would make you feel better about your compensation?
The pay is really low for English Speaking company! Our structure for an employee decides to quit the team lead gets affected in the Incentive. We should value you agents as much as your TeamLeads is not our fault if one decides to quite it should not affect us.Fix the structure ask for our opinion
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