Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Awesome Team-Oriented Culture! I have worked here for a few years and its incredible to see how we've continued to grow in a positive direction.
What did you like most about the interview process?
The Recruiter who helped clarify the process
What are some of the best things about your team?
Their flexibility and responsiveness to change in demands.
What makes you most happy at work?
When the team comes together to achieve something
What is most positive about the culture and environment at your company?
I like that it is nice balance of casual but goal oriented work. Work hard, play hard mentality.
What do you like best about the leadership team?
They are very easy to communicate with and genuinely want to provide assistance so that the team can succeed.
Why do you feel undervalued and what would make you feel better about your compensation?
Goal based bonuses are a concept that should be explored more with non-agent positions. Its difficult to hear about how successful the company has been over the past year and then to receive single digit % raise amounts, especially when it feels like we are doing so well.
Other Employee Reviews for Alorica
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